There are several factors that can prevent you from connecting to the Sencrop app.
Here are some tests you can perform to troubleshoot and resolve your issues.
🚨 Remember that the specific steps and options might vary slightly based on your Android device's manufacturer and the version of the Android/iOS operating system you're using.
Verify your internet connection
Check that your Internet connection (4G or Wifi) is sufficient
Verify your app is up-to-date
Android
Go the Google Play store
Search for "Sencrop"
If you see the "Update" button, click on it
iOS
Go to the App Store
Search for "Sencrop
If you see the "Update" button, click on it
Clear your browsing data and cache
📱 On your mobile
Android
Long click on the Sencrop app
Select App info or the small "i"
Click on Storage and cache
Select Clear data
iOS
Go to your Settings
Select iPhone storage
Find Sencrop
Click on Offload app
Select Reinstall app
💻 On your computer
Chrome | |
Safari | |
Mozilla |
⚠️ We advise you to use one of the above browsers. On Edge, Internet Explorer or Opera, you may experience display problems.
Uninstall and reinstall the app
Android
Long click on the Sencrop app from your Home Screen
Select App info or the small "i"
Click on Uninstall
👉 Then go the Google Play store and download the app again.
iOS
Long click on the Sencrop app from your Home Screen
Select Remove app
👉 Then go to the App Store and download the app again
Still having questions?
If all the actions previously mentioned didn't solve your issue, get in touch with us!